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Home > Savings > Opening a Savings Account > General Investment Conditions

General Investment Conditions


Important Information

Opening your account

To open an account at one of our branches or by post you will need to provide the following:

  • A completed and signed application form; and
  • A deposit for your investment (for postal applications, a personal cheque is preferred).

Verifying your identity

Under the Money Laundering Regulations and Financial Services Authority rules, we are required to verify the name, address and date of birth of investors. To do this, we will ordinarily use an electronic verification system.

For branch applications, you will also need to supply additional proof of your identity, preferably in the form of a full UK or EU photo driving licence or a valid UK or EU passport. For postal applications, you will need to supply a certified copy of one of the above documents or an original utility bill which is less than 3 months old (not a mobile phone bill). For details of other forms of acceptable identification, please contact your local branch (for branch applications) or call our customer helpline on 0113 225 7777 (for branch and postal applications).

Existing Customers

If you already have an open account with us, you do not ordinarily need to provide any proof of your name or address. Please ensure you write your existing account number in the space provided on the application form.

Customer Service and Protection

We aim to provide a high quality service to customers at all times. Unfortunately mistakes do occur, but when this happens we shall do our best to resolve problems or misunderstandings that may arise. Should you need to refer a matter of complaint to us, details of the procedure are available from your local branch or our Customer Helpline.

The Society is a participant in the Financial Services Compensation Scheme, is covered by the Financial Ombudsman Service, and subscribes to the Banking Code. Separate leaflets outlining the details of these are available on request from your local branch or our Customer Helpline.

The Society is authorised and regulated by the Financial Services Authority and our registration number is 164992.

You will find specific Product Terms and Conditions and information about how your Account works in the product literature for the Account you have chosen.

If there is a conflict between the General Investment Conditions and the Product Terms and Conditions then the Product Terms and Conditions will take precedence.

Effective from date of account opening


Definitions
In these conditions, unless the context requires otherwise:
“Account” means your investment account.
“Account Documents” means your Passbook, certificate or similar item which we have designated an Account Document.
“Costs” means all our costs and expenses incurred because you fail to fulfil an obligation under these conditions including (but not limited to) the examples given in condition 10.
“Fees” means the fees we charge for any document or service we provide in connection with the Account including (but not limited to) the examples given in condition 10.
“Passbook” means any passbook we give or send to you to use with your Account.
“General Investment Account Tariff of Fees and Costs” means the Society’s published list of Fees and Costs, which are from time to time in force and which will be provided to you, or the contents advised to you, at least once a year.
“Society” means Leeds Building Society.
“We/our/us” means the Society.
“Working Day” means any day which is not a Saturday, Sunday or English Bank Holiday.
“You/your” means the account holder(s) in whose name(s) the Account is held.
1 Rights of enforceability
 

No one apart from you or your personal representatives can enforce against us either these conditions or your rights in respect of the Account.
   
2 Joint Accounts
2.1

If the Account is held in joint names:

  • all information regarding the Account will be sent to the first named account holder's registered address;
  • liability to the Society is joint and several, meaning that each named account holder is responsible for all the obligations of the Account;
  • if one account holder dies, the Account vests in the name(s) of the survivor(s) and will be automatically transferred to the other(s) on production of the death certificate or a certified copy;
  • unless you have given us written notice to the contrary in accordance with condition 2.2, any account holder named on the Account will be able to withdraw money from the Account and give other instructions as to the operation or closure of the Account without the authority of the other(s);
  • it is the responsibility of joint account holders who are partners and become subject to divorce or separation to give notice to the Society if they wish to change the operation of their Account (e.g. if a signatory is to be removed).
   
2.2 If you do not want us to accept either signature you must give us written notice and we will amend your Account details
accordingly.
   
3 Membership
3.1 Unless the Product Terms and Conditions provide otherwise or you are not eligible for membership, your Account is a share account. This means that you will become a shareholding member of the Society through holding the Account.
   
3.2 If your Account is not a share account, it will be a deposit account which does not give membership rights.
   
3.3 If you are a shareholding member, you are bound by the Rules of the Society. Copies of the Rules are available from your local branch or our Customer Helpline.
   
3.4 In accordance with the Society’s Rules, only the first named of joint account holders is entitled to exercise the rights of membership (such as voting and participation in any distribution of the Society’s assets). Joint account holders may select which of them is to be the representative (i.e. first named) account holder.
   
4 Operating your Account
4.1 Your Account must always be kept in credit.
   
4.2 Your Account is held entirely on your own behalf and the Society need not accept notice of any rights to, or interest in, the money in your Account.
   
4.3 If there is reasonable suspicion that your Account may be being used for illegal purposes or if we become aware (whether by notification from you or otherwise) that there is a dispute over ownership of the Account (including a dispute between joint account holders), then we may freeze the Account until the position is resolved to the Society's reasonable satisfaction. If an Account is frozen it will not be possible to make deposits or withdrawals.
   
4.4 All Account Documents remain our property and must be returned to us on request. We may need to request the return of Account Documents to update your Account or for other purposes.
   
4.5 You must write straight away to our Investment Services Department at Head Office to advise of any change of name, address or telephone number. Please provide your Account number with this communication. If you are advising of a change of name, please also enclose your Account Documents. Alternatively, you may call into any branch office to advise of these changes. You may be asked to produce evidence of any such change.
   
4.6 You should check your Account Documentation regularly. If you discover that an Account Document is missing or stolen(or you believe it contains an error or discrepancy) you must tell us as soon as possible by contacting your local branch or our Customer Helpline. In the case of a lost or stolen Account Document you will be issued with a new Account Document after you have given such evidence of loss and proof of your identification as we may reasonably require and provided us with an indemnity or payment of a fee if we reasonably require this.
   
4.7 We will accept telephone notification of lost Account Documents but you must write to the Society to confirm your
instructions.
   
4.8 We will not order any replacement Account Documents until we have received your written confirmation that the Account Documents have been lost or stolen, and if any Account Documents are recovered, you will immediately return them to the Society.
   
4.9 If someone other than you uses any Account Documents dishonestly, in circumstances where you have acted dishonestly or without reasonable care and money is withdrawn from your Account, you will be liable for the withdrawal.
   
4.10 Providing you have acted in good faith and advised the Society immediately of the loss of any Account Documents, or failure to receive new Account Documents, your liability for financial loss in respect of transactions and interest is limited to £50. You may have to pay more than £50 if you have acted fraudulently or without reasonable care. The financial liability of the Society will be limited to the amounts deducted from your Account which should not have been.
   
4.11 We may give the police or any other prosecuting authority any information we consider relevant.
   
4.12 In case of any disputed transaction, the burden of proving fraud or that you acted without reasonable care, or that the Account Documents have been received by you, will lie with us. In such cases, we shall expect you to co-operate with us in our investigations.
   
4.13 Do not use any Account Documents once they have been reported lost or stolen. If you do use your Account Documents then the Society may withdraw the relevant funds from your Account notwithstanding that you have agreed not to use it.
   
5 Payments to your Account
5.1 The minimum and maximum amounts which you can invest and the minimum balance you must keep in the Account (if any) will be set out in the Product Terms and Conditions.
   
5.2

Any restrictions on the methods of payment into your Account together with details of whether payments can be accepted at Society branches will be set out in the Product Terms and Conditions for your Account. Subject to any restriction in the Product Terms and Conditions cheques, cash and postal orders can be paid in at any branch of the
Society. Cheques and postal orders (but not cash) can also be sent to Leeds Building Society by post for the credit of your Account. We are not responsible for cheques, postal orders or any other items lost in the post. When you pay in money by cheque:

  • interest is calculated from the second Working Day after the cheque is paid in at the branch or the second Working Day after the cheque is received at the Society's Head Office. Cheques received after 3.30pm will be held over until the next Working Day before being processed;
  • the cheque and/or postal order should be made payable to the account holder(s) or to Leeds Building Society and where it is made payable to Leeds Building Society it should include on the payee line details of the Account number and/or name of the account holder(s) to whom the cheque is being paid. For example, "Leeds Building Society re Mr A B Smith", or "Leeds Building Society re a/c no. 1234567890". We may not accept cheques that are payable only to Leeds Building Society unless they are drawn on an account which matches the name(s) of the account holder(s) on the Leeds Building Society account;
  • the cheque may be returned unpaid due to lack of funds, the cheque being stopped, irregularities in the way the cheque has been completed or other reasons as determined by the bank on which the cheque has been drawn. In such circumstances the Society will debit the value of the cheque to your Account and may apply a Cost for this;
  • the cheque will normally be deemed as being out of date if it is paid in more than six months after its date. We will use our discretion when deciding whether or not to pay an out of date cheque into your Account. We may contact you if an out of date cheque is presented;
  • cheques paid into your Account should be crossed "account payee only".
   
5.3 When you pay money in by cash or bank transfer or from another account with the Society (cleared funds) or an automated payment such as an internet payment or standing order, interest is paid from the day of receipt.
   
5.4

You may not pay in money in a currency which is not legal tender in the UK. Payments into your Account cannot be accepted if the Product Terms and Conditions do not permit or if made by way of:

  • foreign currency;
  • foreign currency travellers cheques;
  • cheques from foreign banks;
  • cheques in foreign currency.
   
6 Withdrawals
6.1 Any restrictions on the methods of withdrawal from your Account will be set out in the Product Terms and Conditions.
   
6.2

You may not withdraw funds against a cheque until the money has reached your Account (cleared) in accordance with the central clearing cycle operated by banks. A cheque deposited to your Account will be available for withdrawal no later than the sixth Working Day after the cheque is paid in at the branch or the sixth Working Day after the cheque is received at the Society's Head Office. Cheques received after 3.30pm will be held over until the next Working Day before being processed.
   
6.3 Cash withdrawals are subject to the daily limit applicable from time to time, details of which are available from your local branch or our Customer Helpline.
   
6.4 Maximum building society cheque withdrawal limits apply. Ask at your local branch for details.
   
6.5

We will debit your Account with the amount of:

  • all cash withdrawals from your Account;
  • any Direct Debits, standing orders and other automated payments you have instructed us to pay (including bank transfers);
  • the amount of cheques paid into your Account which are subsequently returned unpaid;
  • any Fees and Costs which are incurred in the operation of your Account;
  • any loss or expense which the Society suffers in connection with your Account;
  • any other transaction which you have authorised.
   
6.6 We reserve the right to refuse to allow cash withdrawals to be made or to pay Direct Debits, standing orders and other automated payments because you have an insufficient cleared balance, even though money to cover the payment is paid into your Account later on the same day. This is because we check the balance of your Account at the start of the day.
   
6.7 If you wish to cancel a Direct Debit or cancel or change a standing order you must tell us in writing not less than 5 Working Days before the payment is due. For Direct Debits you should also send a copy of the letter to the organisation you are paying.
   
6.8 If you wish to set up a standing order you should write to us with your instructions or call into your local branch and give us your instructions.
   
6.9 We can (after giving you written notice) keep any money in any account which you have with us and set it off against any money you owe us under a mortgage, guarantee or otherwise (including overdrawn balances and account charges) provided that the money is due. Interest or bonuses will not be payable on any money used in this way.
   
6.10 We are not obliged to stop payment of a cheque issued from your Account unless you return the cheque to us for cancellation before it is presented for payment.
   
6.11 If you wish to make a withdrawal from your Account you may be asked to produce confirmation of identity before the transaction is carried out.
   
6.12 You must produce the relevant Account Document before making a withdrawal except where alternative methods of withdrawal are permitted as specified in the Product Terms and Conditions.
   
7 Interest Payments
7.1 Interest will normally be paid after deduction of income tax at the relevant rate. However, if you do not have to pay income tax, interest may be paid gross (i.e. without deduction of tax) if you provide us with the appropriate completed HM Revenue & Customs form. These forms are available from your local branch or our Customer Helpline. Completed forms may be handed in at your local branch or sent to our Investment Services Department at the Society's Head Office.
   
7.2 If the Account is held in joint names and one account holder is entitled to gross interest then interest will be credited to the account holders in equal proportions provided that a completed HM Revenue & Customs form is received.
   
7.3 Interest payments are ordinarily calculated several days in advance of the actual payment. If transactions occur after the preparation of the interest calculation they will not be taken into account until the next interest payment date. It may be necessary to adjust your capital balance to compensate for any overpayment of interest if withdrawals have taken place in this period.
   
7.4 You will continue to earn interest on amounts invested up to and including the day before withdrawal.
   
8 Account Closures
8.1 From the date of Account opening, or (if later) the date you receive these Account conditions and the Product Terms and Conditions on paper or electronically, you have 14 days to notify us (in writing) if you are not happy with your choice of account. Within that period we will, if instructed by you, refund your investment with interest from Account opening or, subject to eligibility, transfer the investment to another account of your choice without any Fees, Costs or other charges associated with early withdrawal which would otherwise be due.
   
8.2

If you wish to close your Account you must first:

  • give us notice;
  • return all of your Account Documents; and
  • pay all amounts you owe us on your Account, including any Fees and Costs due. In relation to some accounts such as fixed term investments, the Product Terms and Conditions may impose restrictions or further conditions upon closing the Account which you must comply with.
   
8.3 Unless the investment has been accepted for a fixed term which has not yet expired, we can at our discretion close your Account at any time. Subject to conditions 8.4, 8.5 and 8.6 below, we will give you at least 30 days notice provided that if you are required to give more than 30 days notice to close your Account we shall give you an equivalent period of notice.
   
8.4 Where we reasonably consider that your behaviour has been threatening or abusive towards a member of our staff, regardless of whether your investment has been accepted for a fixed term which has not yet expired, we can at our discretion immediately close your Account.
   
8.5 We can close your Account immediately, regardless of whether your investment has been accepted for a fixed term which has not yet expired, if we receive notice of your death, bankruptcy or mental incapacity.
   
8.6 If you have breached these conditions or there is a likelihood of fraud or misuse we can close your Account immediately, regardless of whether your investment has been accepted for a fixed term which has not yet expired.
   
8.7 If we close your Account you must return all of your Account Documents and pay all amounts you owe us on your Account, including any Fees and Costs due.
   
8.8 If you want to transfer your Account to another person you need to have our prior approval which is at our discretion. Only the named account holder(s) has any rights to the investment or the right to operate the Account held with the Society.
   
8.9 If your Account has a balance of less than £100 which has not been used to deposit or withdraw money for three years or more we can close the Account and retain the balance if we cannot trace you after reasonable enquiry. If you then contact us at a later date questing that the Account be re-opened we shall not unreasonably refuse such a request. If we agree to re-open the Account you will not have continuous membership. We may change the Account to a different account type, and credit interest accordingly, or else repay the Account balance to you with interest.
   
8.10 If you have money in a dormant Account, this will always be your property, or if you die, it will become part of your estate no matter how many years have passed.
   
9 Statements
9.1 Statements will be issued on request or at least annually for all Accounts (except where the Account is a Passbook type account or a certificate). A Fee may be charged for duplicate requests.
   
9.2 You must check your statement regularly and tell us as soon as possible of any disputed entry.
   
10 Fees and Costs
10.1 The Society will not charge for the normal use of Direct Debits, standing orders or bank transfers debited to the Account. However, the Society reserves the right to apply Fees and Costs, if the Society provides other services to you in connection with your Account, or if you do not comply with these conditions and/or the Product Terms and Conditions.
   
10.2

(a) Where we charge a Fee because you ask us to provide a document or service in connection with the Account, whether to you or anyone else and the amount of the Fee is set out in our General Investment Account Tariff of Fees and Costs, it may only be changed in accordance with conditions 10.4, 10.5 and 10.6. Examples of activities we may charge a Fee for under this condition include (but are not limited to):

  • copy documents (including duplicate statements, cheques etc);
  • telegraphic transfers (CHAPs payments)
  • cheques credited to your Account which are unpaid;

(b) Where we incur a Cost because you fail to fulfil an obligation you have under these conditions or your Product Terms and Conditions, you must pay us all reasonable Costs which we reasonably incur as a result of your failure. Where we have made a genuine pre-estimate of the expenses we are likely to incur, the amount of the Costs we will charge will be set out in our General Investment Account Tariff of Fees and Costs and may only be changed in accordance with conditions 10.4, 10.5 and 10.6. Examples of activities we may charge for under this condition include (but are not limited to):

  • unpaid Direct Debits;
  • unpaid standing orders;
  • a management charge for reviewing your Account and communicating with you regarding the operation of your Account outside the agreed Account conditions.
   
10.3 Where a Fee is not set out in our General Investment Account Tariff of Fees and Costs, we will tell you the Fee for any other service or product before we provide that service or product and at any time you ask.
   
10.4

We can at any time vary the Fees or Costs set out in our General Investment Account Tariff of Fees and Costs if it is to your advantage (for example to reduce or abolish a Fee or Cost) or we can at any time vary or add to the Fees or Costs set out in our General Investment Account Tariff of Fees and Costs for any one or more of the following reasons (which may relate to circumstances existing at the time or those which we reasonably expect to apply in the near future):

  • to respond, in a proportionate manner, to changes in the expenses which we reasonably incur in carrying out the relevant activities;
  • to respond, in a proportionate manner, to changes in technology or general practice in the personal savings market;
  • to respond, in a proportionate manner, to changes we may reasonably make in the activities we carry out or to carry out new activities;
  • to respond, in a proportionate manner, to changes in the law or the interpretation of the law, decisions or recommendations of an Ombudsman, regulator or similar person, or any code of practice with which we intend to comply;
  • to enable us to harmonise, in a reasonable manner, the Fees and Costs concerned following any acquisition or transfer of deposit or savings accounts or any takeover of, or merger with, another deposit taker or savings provider;
  • to correct an error, if it is reasonable to do so;
  • to enable us to maintain our financial strength in the interests of all our customers;
  • to respond, in a proportionate manner, to increases in inflation;
  • if we have not previously charged, or charged the full cost, for any activity or service, to reflect the costs which we reasonably incur in carrying out the activity or service.
   
10.5 Whenever we increase an existing Fee or Cost or introduce a new Fee or Cost for any reason mentioned in condition 10.4 we will give you individual notice at least 30 days before the change is to take effect. However, we may make a change which is to your advantage immediately and tell you about it later.
   
10.6

We may also increase or add to the Fees or Costs set out in our General Investment Account Tariff of Fees and Costs at any time, for any valid reason (not being a reason mentioned in condition 10.4). If we do so:

  • we will give you individual notice at least 30 days before the change is to take effect;
  • we will tell you that the change is made under this condition 10.6 in the notice we send you; and
  • if we require you to give notice before making a withdrawal or restrict the amount you may withdraw and/or number of withdrawals you may make in any period, then from the date you receive notice of the change you will have a minimum of 30 days or if greater, a period of time equal to your notice period, to close your Account without notice or without loss of interest and without paying any Fees and/or Costs for withdrawal which would otherwise be due.
   
11 Changes to Conditions
   
11.1

Unless the Product Terms and Conditions provide otherwise, we can change the interest rate to be paid on your Account at any time if we reasonably believe that the change is to your advantage or is needed for any one or more of the following reasons (which may relate to circumstances existing at the time or those which are expected to apply in the near future):

  • to respond, in a proportionate manner, to changes in the Bank of England repo rate (base rate) or changes generally in the interest rates offered by our competitors in the personal savings market;
  • to enable us to maintain the competitiveness of interest rates charged to our borrowers or paid to the providers of funds to us, while having regard to the interests of our investors, in the interests of our business as a whole;
  • to manage margins between interest rates charged to our borrowers and interest rates paid to our investors or the providers of funds to us, in the interests of our business as a whole;
  • to respond, in a proportionate manner, to any increase or reduction in costs reasonably incurred by the Society in operating its personal savings business;
  • to enable us to maintain our financial strength in the interests of all our customers;
  • to enable us to harmonise, in a reasonable manner, the interest rates being paid to investors following any acquisition or transfer of deposit or savings accounts or any takeover of, or merger with another savings provider or deposit taker; and
  • to respond, in a proportionate manner, to changes in the law or interpretation of the law, decisions or recommendations of an Ombudsman, regulator or similar person, or any code of practice with which we intend to comply.
   
11.2

We will notify you of any change under condition 11.1 either by:

  • notice to you individually within 30 days of the change taking effect; or
  • a general notice displayed in our branches and on our website, and by advertisement in two national newspapers (selected at our discretion from The Times, The telegraph and The Daily Mail) within 3 Working Days of the change taking effect. For postal or internet and telephone Accounts, details of changes will be given to you by individual notice within 30 days of the change taking effect.
   
11.3

Unless the Product Terms and Conditions provide otherwise, we may also change the interest rate to be paid at any time for any valid reason (not being a valid reason mentioned in condition 11.1). If we do so:

  • we will give you individual notice of the change before, or as soon as reasonably practicable after, such change is to take effect;
  • we will tell you that the change is made under this condition 11.3 in the notice we send you; and
  • if we require you to give notice before making a withdrawal or restrict the amount you may withdraw and/or number of withdrawals you may make in any period, then from the date you receive notice of the change you will have a minimum of 60 days, or if greater, a period of time equal to your notice period, to close your Account without notice or without loss of interest and without paying any Fees and/or Costs for withdrawal which would otherwise be due.
   
11.4 Any notice of an interest rate change under this condition 11 will clearly state the previous and new interest rate.
   
11.5

We may vary the conditions (other than in respect of changes to interest rates or Fees and Costs) at any time for any of the following reasons:

  • to respond, in a proportionate manner, to changes in the products or services we provide or the way we provide these;
  • to respond, in a proportionate manner, to changes in technology or general practice in the personal savings market;
  • to respond, in a proportionate manner, to changes in the law or interpretation of the law, decisions or recommendations of an Ombudsman, regulator or similar person, or any code of practice with which we intend to comply;
  • to correct errors, if it is reasonable to do so;
  • if we reasonably believe the change is necessary in the interests of our business as a whole;
  • if the change is to your advantage.
   
11.6 Unless we consider any variation under condition 11 is to your disadvantage, we may make the change immediately and may notify you individually within 30 days of the change becoming effective.
   
11.7 We will give you individual notice of any change under condition 11.5 which we consider is to your disadvantage at least 30 days before the change becomes effective. If we require you to give notice before making a withdrawal or restrict the amount you may withdraw and/or number of withdrawals you may make in any period, then from the date you receive notice of the change you will have a minimum of 60 days, or if greater, a period of time equal to your notice period, to close your Account without notice or without loss of interest and without paying any Fees and/or Costs for withdrawal which would otherwise be due.
   
11.8

We may also vary the conditions (other than in respect of changes to interest rates or Fees and Costs) at any time for any valid reason (not being a valid reason mentioned in condition 11.5). If we do so:

  • we will give you individual notice at least 30 days before the change is to take effect;
  • we will tell you that the change is made under this condition 11.8 in the notice we send you; and
  • if we require you to give notice before making a withdrawal or restrict the amount you may withdraw and/or number of withdrawals you may make in any period, then from the date you receive notice of the change you will have a minimum of 60 days, or if greater, a period of time equal to your notice period, to close your Account without notice or without loss of interest and without paying any Fees and/or Costs for withdrawal which would otherwise be due.
   
11.9 If there is a major change or a number of minor changes in any one year, we will send you a revised copy of the conditions.
   
12 Confidentiality
12.1

We will only give details of your Account or personal details to anyone else if:

  • you have specifically requested or consented to the disclosure;
  • the law requires us to do so;
  • our interests make disclosure necessary; or
  • we have a public duty to disclose.

Your application form may include a declaration requesting your consent to disclosure for particular purposes.
   
12.2 If, after opening your Account, you would like to exercise the right to refuse receiving information about additional services and products, please contact your local branch or call our Customer Helpline.
   
13 General
13.1 Where necessary, any word in these conditions which is in the singular shall also be read as in the plural and any word which is in the plural shall also be read as if it was in the singular.
   
13.2 These conditions constitute a legal agreement between the Society and you and govern the conduct of your Account.
   
13.3 We will not be liable for any loss you may suffer of any kind whatsoever if we are unable to operate your Account or fulfil our obligations to you because of any strike or industrial action or failure of power supplies, data transmission systems or equipment or any other cause or event whatsoever beyond our reasonable control or the reasonable control of our agents or sub-contractors.
   
13.4 Any failure by the Society to enforce any of its rights against you on one occasion, whether in whole or in part, should not be regarded as a waiver of the Society’s rights to enforce these obligations on any other occasion whether in whole or in part.
   
13.5 Each of the provisions of these conditions is severable and distinct from the others and if at any time one or more of such provisions becomes illegal, invalid or unenforceable, this will not impair or affect the legality, validity or enforceability of the remaining provisions.
   
13.6 A reference to a statute, statutory provision or subordinated legislation is a reference to it as it is in force from time to time, taking account of any amendment or re-enactment and includes any statute, statutory provision or subordinate legislation which it amends or re-enacts.
   
14 Applicable Law and Jurisdiction
14.1 The relationship between you and the Society is based upon the laws of England and Wales.
14.2 The conditions of your Account are subject to the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.
   
14.3 The conditions of your Account and all documentation relating to your Account are supplied in English. All communications issued by the Society will be in English.
   
15 Banking Code
  The Society subscribes to the Banking Code, which establishes minimum standards of good banking practice.