Peace of Mind

Leeds Building Society subscribes to the Banking Code which sets out standards of good banking practice for banks and building societies. Leeds Building Society offers some investment products that may be operated through branches and by post and certain products which can be operated by post only.

Want to find out more?

Details of the Code are available at www.bankingcode.co.uk or in the leaflet "The Banking Code" published by the BBA/BSA. Copies of this leaflet are available from any of our branches or by calling our Call Centre on 0113 225 7777.

Customer Service and Protection

We aim to provide a high quality service to customers at all times. Unfortunately mistakes do occur but when this happens we shall do our best to resolve problems or misunderstandings which may arise. Should you need to refer a matter of complaints to details of the procedure (and of the Financial Ombudsman Service that covers the Society) are available. Please contact our Call Centre on 0113 225 7777 for further details.