Secure Online Services
Our intermediary online service allows you to...
› Obtain compliant KFI's
› Obtain AIP's
› Submit an application
› Track online cases
More Details ››
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ONLINE SUPPORT
› Obtain compliant KFI's
› Obtain AIP's
› Submit an application
› Track online cases
More Details ››
Leeds Building Society Intermediary Services
This website is for use by FSA authorised intermediaries only. If you are a customer please click here to visit our customer website »
Mortgage Processing - Current Service Standards
| Current Service | Service Standard | Normal Service | Short Delay | Long Delay |
|---|---|---|---|---|
| Lending Decision Referrals | Response within 3 working hours | Response within 5 working hours | Response within 10 working hours | |
| Application Processing | Starts within 3 working days of minimum required documentation including the day of receipt | Starts within 4 working days of minimum required documentation including the day of receipt | Starts within 7 working days of minimum required documentation including the day of receipt | |
| Post | Starts within 3 working days, including the day of receipt | Starts within 4 working days, including the day of receipt | Starts within 7 working days, including the day of receipt | |
| Telephone service level | Calls answered within 30 seconds | Calls answered within 2 minutes | Calls answered in over 5 minutes |